Return policy

Defy Diagnostics LLC strives to ensure customer satisfaction with every purchase. To facilitate a smooth return process, we have established the following return policy guidelines for our various product categories:

MONEY BACK GUARANTEE PRODUCTS AND CRITERIA

Customers are eligible for a return within 30 days of purchase if they meet the following criteria:

• The product(s) was purchased from Defy Diagnostics LLC
• The product(s) was not purchased through an outside financing company.
• The product(s) is brand new, unopened, in the original manufacturer packaging and has not been activated
• All product(s) being returned will be charged a 15% restocking fee. 
• No shipping charges will be credited or reimbursed by Defy Diagnostics LLC
• The customer is responsible for ensuring the product(s) is returned to Defy Diagnostics LLC undamaged, in new condition, unopened and in original manufacturer packaging.
• Any product(s) that are returned and received damaged or not in new, unopened condition will be subject to denial of a refund, or a partial refund based on condition of the product(s). This decision will be determined by Defy Diagnostics LLC
• Anyone requesting a return on a product(s) that meets the above requirements must get authorization from Defy Diagnostics LLC by submitting a request in writing at [email protected]
• Any product(s) received damaged during shipping or transport must be reported at time of delivery with the shipper and also reported in writing within 24 hours to Defy Diagnostics LLC at [email protected]

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PRODUCT(S) NOT ELIGIBLE FOR REFUND:
The following products can not be returned and do not qualify for any refund:

• Licensed Software
• Software Upgrades
• Texa Tex-packs
• Texa info
• Extended warranties